Frequently Asked Questions

PyramidRe is built on scalable cloud infrastructure that can support hundreds of concurrent users across multiple organizations. The platform automatically scales based on demand and maintains consistent performance during peak usage periods.

PyramidRe has built-in redundancy and disaster recovery systems. All data is continuously backed up, and the platform can quickly failover to backup systems. Critical transactions are protected with automatic save points and recovery mechanisms.

Yes, you can create custom approval workflows for different deal types, amounts, or risk categories. The workflow builder allows you to set up multi-level approvals, conditional routing, and automated escalations based on your business rules.

Implementation timelines vary based on your specific requirements and data migration needs. Standard implementations typically take 4-8 weeks, while more complex enterprise deployments may take 8-12 weeks. Our team works closely with you to ensure a smooth transition.

PyramidRe is a cloud-based platform accessible via web browsers. We support all modern browsers and provide mobile-responsive interfaces. No special hardware or software installation is required. We handle all infrastructure, security, and maintenance.

Security is our top priority. We implement enterprise-grade security measures including end-to-end encryption, multi-factor authentication, role-based access controls, and regular security audits. We comply with industry standards and regulations for data protection.

We offer comprehensive support including 24/7 technical assistance, dedicated account managers, training programs, and ongoing consultation. Our support team includes reinsurance experts who understand your business challenges and can provide strategic guidance.

Yes, we provide comprehensive training programs tailored to different user roles. This includes initial onboarding, role-specific training, advanced feature workshops, and ongoing education as new features are released. We also provide training materials and documentation.

Absolutely. PyramidRe is designed to be flexible and customizable. We can adapt workflows, create custom fields, configure role-based permissions, and integrate with your existing systems. Our team works with you to ensure the platform meets your specific business requirements.

PyramidRe can integrate with major accounting systems including QuickBooks, Sage, Xero, NetSuite, and SAP. We also support custom integrations for proprietary systems through our API framework and can work with your IT team to establish secure data connections.

The platform includes built-in regulatory reporting capabilities for major jurisdictions. We can generate required reports automatically, ensure compliance with Solvency II, NAIC, and other regulatory frameworks, and provide audit trails for all regulatory submissions.

PyramidRe supports bulk data import/export in multiple formats including CSV, Excel, XML, and JSON. We provide data migration tools, validation checks, and can work with your existing data to ensure smooth transition to the platform.

PyramidRe supports compliance with major regulatory frameworks including Solvency II (EU), NAIC (US), Lloyd's requirements, and various national insurance regulations. We can adapt the platform to meet specific jurisdictional requirements and maintain compliance as regulations evolve.

The platform supports data residency requirements and can be deployed in specific geographic regions to meet local privacy laws. We implement GDPR-compliant data handling, provide data subject rights tools, and ensure all data processing meets applicable privacy regulations.

PyramidRe implements automated backup systems with multiple redundancy layers. Data is retained according to regulatory requirements (typically 7+ years for insurance records) and can be archived or deleted based on your specific compliance needs and data retention policies.

We offer flexible pricing models including subscription-based plans and enterprise licensing. Pricing is typically based on usage volume, number of users, and specific features required. We work with each client to develop a pricing structure that aligns with their business needs.

Yes, we offer pilot programs and proof-of-concept trials to help you evaluate PyramidRe before full implementation. These programs typically last 30-60 days and include limited functionality to demonstrate the platform's capabilities with your data.

We take a partnership approach to customer success, working closely with you throughout implementation and beyond. Our team includes reinsurance experts who understand your business challenges and can provide strategic guidance to maximize the value of the platform.