Privacy Policy

Last updated: January 2026

Welcome to PyramidRe (“the Platform”), operated by PyramidRe Ltd (“we,” “us,” or “our”). At PyramidRe, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our Platform or interact with us through other means. By using the Platform, you agree to the practices described in this Privacy Policy.

Our Commitment to Your Privacy

At PyramidRe, we deeply value your privacy and are dedicated to protecting it. As an enterprise reinsurance management platform handling sensitive financial and insurance data, we adhere to the highest standards of data protection, including:

  • The European Union’s General Data Protection Regulation (GDPR)
  • The UK Data Protection Act 2018
  • The California Consumer Privacy Act (CCPA)
  • Industry-specific insurance data protection requirements
  • SOC 2 Type II compliance standards

What We Do with Your Information

We gather certain information about our customers and their organizations as part of our service. This information is used solely to provide and improve our reinsurance management services. We only share this information with parties not associated with us when absolutely necessary and in accordance with the law. Your trust is important to us, and we’re committed to maintaining the confidentiality and integrity of your personal and business data.

Information We Collect

Personal Details

We collect personal information when you:

  • Register for an account on the Platform
  • Request a demonstration or contact our sales team
  • Use the Platform’s features and functionality
  • Communicate with our support team

This may include:

  • Name and job title
  • Business email address
  • Phone number
  • Company name and address
  • Payment and billing information

Platform Usage Data

When you use PyramidRe, we collect:

  • Login and access records
  • Feature usage patterns
  • Audit trail information for compliance purposes
  • Performance and error data to improve the Platform

Reinsurance Business Data

The Platform processes reinsurance-related data on behalf of your organization, including:

  • Treaty and facultative placement information
  • Claims data
  • Financial and accounting records
  • Document uploads and attachments

This data is processed solely to provide the Platform’s services and remains under your organization’s control.

How We Use Your Information

We use the information we collect to:

  • Provide and maintain the PyramidRe Platform
  • Process transactions and send related information
  • Send administrative messages and updates
  • Respond to inquiries and provide customer support
  • Improve and optimize the Platform
  • Comply with legal obligations and regulatory requirements
  • Protect against fraudulent or unauthorized activity

Data Security

PyramidRe implements enterprise-grade security measures to protect your data:

  • Encryption in transit and at rest
  • Regular security audits and penetration testing
  • Access controls and authentication requirements
  • Continuous monitoring and threat detection
  • Disaster recovery and business continuity planning

Data Retention

We retain your personal information for as long as necessary to provide the Platform’s services and fulfill the purposes outlined in this Privacy Policy. Reinsurance business data is retained in accordance with your organization’s data retention policies and applicable regulatory requirements.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent

To exercise these rights, please contact us at privacy@pyramidre.com.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

PyramidRe Ltd
Email: privacy@pyramidre.com

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on the Platform and updating the “Last updated” date.